Home Luxuries — Refund and Returns Policy
Overview Our refund and returns policy lasts 30 days from the date of delivery. If 30 days have passed since your order was delivered, we cannot offer a full refund or exchange.
To be eligible for a return, your item must be unused, in the exact condition you received it, and in its original, unopened packaging with all factory seals, protective films, user manuals, and included accessories intact.
Electronics & Tech Eligibility Due to the technical nature of premium electronics and gadgets, specific conditions apply:
- Unopened Products: Fully eligible for a complete refund within 30 days.
- Opened/Tested Items: Items returned with broken factory seals or missing internal protective packaging may be subject to a restocking fee of up to 15%.
- Defective or Damaged on Arrival: Items arriving damaged or non-functional must be reported within 48 hours of delivery with photo or video evidence for a pre-paid return label and immediate replacement.
Non-Returnable Items
- Gift cards
- Downloadable software, digital products, or activated digital licenses
- In-ear headphones, earbuds, or wearable tech if hygienic factory seals are broken
- Products with altered or removed serial numbers
Return Process
- Submit Request: Email customer support at support@homeluxuriesbyfunsho.com with your order number and details to request a Return Merchandise Authorization (RMA) number.
- Pack Securely: Place the item in its original product box along with your proof of purchase and place it into a sturdy shipping box.
- Ship Return: Write your RMA number on the outside of the shipping box and send it to the address provided by support.
Refunds Once your return is received and inspected, you will receive an email confirming receipt and notifying you of the approval or rejection of your refund. Approved refunds are credited automatically to your credit card or original payment method within 5–7 business days.
Late or Missing Refunds
- Check your bank account or credit card statement again.
- Contact your credit card company or bank, as processing times vary before refunds post.
- If you have completed these steps and still have not received your refund, contact us at support@homeluxuriesbyfunsho.com.
Exchanges We replace items only if they arrive defective or damaged. If you need an exchange for the same item, email us at support@homeluxuriesbyfunsho.com.
Shipping Returns
- You are responsible for paying return shipping costs unless the return is due to a manufacturer defect or our error.
- Original shipping fees are non-refundable.
- For items valued over $75, use a trackable shipping service or purchase shipping insurance, as we cannot guarantee receipt of returned items.